Return & Exchange Policy

At Ace & Jace Petwear, we want you and your pet to be happy with your order. Please review our exchange policy before making a purchase.

Exchanges Only

We do not offer refunds. If you need a different size or would like to exchange your item for another available product, we are happy to help with an exchange.

Exchange Eligibility

To be eligible for an exchange, items must be:

• Unworn, unused, and in original condition

• Free from pet hair, odours, stains, or damage

• Returned with any original packaging, if applicable

• Exchanged within 14 days of receiving your order

Items that have been worn, washed, damaged, or altered cannot be exchanged.

Exchange Shipping

Customers are responsible for all shipping costs related to exchanges. This includes the cost of shipping the original item back to us and the cost of shipping the replacement item.

We recommend using a tracked shipping service, as we are not responsible for items lost in transit.

Final Sale Items

Custom items, clearance items, sale items, and seasonal products may be final sale and not eligible for exchange unless they arrive damaged or defective.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of receiving your order with your order number and photos of the issue. We will review the situation and help resolve it as quickly as possible.

How to Start an Exchange

To request an exchange, please contact us at sales@ajpetwear.comv with your order number, the item you purchased, and the item or size you would like to exchange it for.

Exchanges are subject to product availability.